Privacy Policy for Xeasonal
Last Updated: September 2, 2026
Welcome to Xeasonal (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://xeasonal.com/), engage with our business process outsourcing services, or interact with our digital marketing channels.
1. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes first name, last name, username or similar identifier, and title.
Contact Data: Includes billing address, email address, and telephone numbers.
Professional Data: Includes your company name, job title, and information regarding your business needs for our outsourcing services.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
2. How We Collect Your Data
We use different methods to collect data from and about you, including through:
Direct Interactions: You may give us your Identity, Contact, and Professional Data by filling in forms (such as contact or client onboarding forms) or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To provide and manage our business process outsourcing services.
To process and manage client onboarding and communications.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, services, marketing, customer relationships, and experiences.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users, provide a seamless experience, and improve our site.
Marketing and Analytics Tags: We utilize third-party tracking technologies, including Meta Pixel and the LinkedIn Insight Tag, to understand our website traffic, measure the effectiveness of our advertising campaigns, and deliver targeted business-to-business communications. These tools may collect data such as your IP address, timestamp, and page views. You can manage your cookie preferences through your browser settings or opt out of specific third-party tracking via their respective platforms.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in Section 3:
Internal Third Parties: Other companies or contractors within our corporate group acting as joint controllers or processors who provide IT, system administration, and business support services.
External Third Parties: Service providers acting as processors based in various jurisdictions who provide IT and system administration services, including CRM platforms and marketing automation tools.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
6. International Data Transfers
As a provider of global business process outsourcing services, we may transfer your personal data across international borders. Whenever we transfer your personal data out of your resident country, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as standard contractual clauses or binding corporate rules.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
9. Your Legal Rights
Depending on your geographic location (such as under the GDPR or POPIA), you may have the following rights regarding your personal data:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us using the details provided below.